CRM Consultant

At Alzamo, we’re passionate about helping life sciences companies transform their commercial operations with smart, efficient CRM solutions. We partner with global pharmaceutical, biotech, and animal health organizations to deliver scalable, compliant systems that enable field teams, medical affairs, and commercial operations to engage more effectively and efficiently.

We are growing rapidly and are looking for a hands-on CRM Consultant to join our dynamic team. This role is ideal for someone who loves getting into the details of CRM systems, configuring solutions that directly support business needs, and working closely with teams to deliver high-quality implementations.

As a CRM Consultant, you will play a key role in configuring, maintaining, and optimizing Veeva CRM and Salesforce environments for our life sciences clients. You’ll work closely with senior consultants, project managers, and client stakeholders to deliver enhancements and new features while ensuring the system remains stable, scalable, and compliant.

This role is perfect for someone with strong technical aptitude who enjoys problem-solving and wants to be part of meaningful, transformational projects in the life sciences sector.

• Hands-On CRM Configuration:
  Configure CRM platforms—primarily Veeva CRM and Salesforce—including custom fields, page layouts, workflows, approvals, and validation rules.

• Support Implementation Projects:
  Work alongside senior functional leads to deliver enhancements, new modules, and system upgrades.

• Testing & Deployment:
  Support User Acceptance Testing (UAT) by preparing test scenarios, executing configurations, and resolving issues pre- and post-go-live.

• System Management:
  Manage sandbox environments, coordinate data loads, and support release management activities.

• Documentation:
  Maintain up-to-date documentation of configurations, system changes, and user guidance.

• Troubleshooting & Support:
  Provide technical support for configuration-related issues and proactively identify opportunities for optimization.

• Candidates must be based in Europe and have the legal right to work. Visa sponsorship is not provided.

• Minimum 3–5 years of hands-on CRM configuration experience, preferably within Veeva CRM or Salesforce environments.

• Strong understanding of life sciences commercial processes, such as field force operations, multichannel engagement, and compliance reporting.

• Practical experience with CRM data structures, user roles, and permissions.

• Ability to troubleshoot configuration issues and propose scalable, maintainable solutions.

• Strong organizational skills with meticulous attention to detail.

• Excellent communication and collaboration skills with the ability to work across distributed global teams.

• Veeva CRM Admin or Salesforce Admin certification.

• Experience with customer master data management or integrations between CRM and ERP/analytics platforms.

• Background working with pharmaceutical or animal health companies.

• Familiarity with Agile or hybrid delivery methodologies.