Dutch Speaking Customer Logistics Support Specialist

Join our partner as Dutch-speaking Customer Logistics Specialist!

If you are interested in this position, please apply with your English CV!

• Providing support via phone, email and chat for customers regarding shipment and delivery enquiries

• Tracking parcels, investigating delivery issues

• Coordinating with operational teams for the most optimal resolution

• Managing customer cases, delivery amendments and records

• Ensuring customer satisfaction and professional service

• Strong language skills in Dutch (C1) and English (B2)

• Excellent communication skills

• Customer-focused mindset

• At least finished High School education

• Willingness to work in two shifts (08:00-16:30; 11:30-20:00)

• Experience with CRM, ticketing platforms

• Previous experience in customer service, logistics support or other relevant positions

• Modern working environment

• Cafeteria

• Remote workmode (inside Hungary)