Endpoint Engineer (Shopfloor)

Our partner, a global company operating in healthcare, energy and aircraft component manufacturing, is looking for an experienced PC / Endpoint Engineer. You will be responsible for the reliable operation of shopfloor PCs and software, working in an Intune-managed environment.

• Lead the creation and maintenance of PC images, ensuring compliance with organizational policies and security standards.

• Configure shopfloor PC systems to meet the needs of the organization, ensuring optimal performance and stability.

• Design, develop and manage the deployment and operation of PC software, ensuring compliance with licensing agreements and organizational policies.

• Monitor and track the operational health of shopfloor PC systems and software, identifying opportunities for improvement.

• Ensure the integrity and accuracy of the CMDB for PCs, for PCs by continuously tracking CIs and managing them in alignment with actual PC usage and status.

• Develop and maintain clear and concise end-user and support documentation, including SOPs, guidelines, and training materials.

• Own and be accountable for identifying opportunities to improve and enhance the overall user experience with PC systems and software.

• Ensure that all PC systems and Software including Images adhere to organizational policies and security standards, implementing necessary controls and configurations.

• Provide training and support to end-users and support teams, ensuring they are well-equipped to use and manage PC systems and software effectively.

• Identify and implement automation opportunities to streamline PC and Software management processes and reduce manual intervention.

• Develop and maintain dashboards and reports to track the performance and compliance of PC systems and Software.

• Lead the response to and resolution of high-severity incidents related to PC systems and software, conducting root cause analysis and implementing corrective actions.

• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of PC systems and software.

• Manage relationships with PC and software vendors & depots, ensuring they meet service level agreements and deliver high-quality services.

• Ensure that PC systems and software comply with relevant regulatory requirements and industry standards.

• Lead and participate in projects related to the deployment and enhancement of PC systems and software, ensuring they are delivered on time and within budget.

• Work closely with IT security, network teams, and other stakeholders to ensure seamless integration and operation of PC systems and software.

• Continuously monitor and analyze operating system performance, identifying and implementing enhancements to optimize the user experience and system efficiency.

• Oversee the lifecycle management of PC hardware and software in the shopfloor space, ensuring timely upgrades and replacements.

• Implement and manage security measures for PC systems and software, including antivirus, encryption, and patch management.

• Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches.

• Drive initiatives to increase customer satisfaction by improving support team quality, knowledge, and training.

• Communicate effectively both within immediate team, horizontal partners, and leadership.

• Bachelor’s Degree in Computer Science or in “STEM” Majors.

• Extensive experience within an operational setting, specifically in PC and software management.

• Experience with Intune

• Professional experience with PC image creation, PC engineering, and software management.

• A minimum of 5 years of professional experience in the Digital Technology domain.

• Strong technical and analytical skills.

• Excellent communication skills at all levels of the organization.

• Excellent organizational skills.

• Proven ability to work in a large, cross-functional team.

• Proactively identifies and removes obstacles or barriers.

• Ability to take a data-driven approach to making recommendations or developing plans.

• Eager to learn and share ideas and encourages feedback.

• Operates with a thorough, detail-oriented mindset.

• Experience in the Digital Workplace Platform domain, PC/endpoint management, Software management.

• Experience driving and leading simultaneous, complex projects.

• Understands when change is needed and actively participates in technical strategy planning.

• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices.

• Influences and energizes other toward the common vision and goal to maintain critical momentum during high-stress times.