Mobility Asset Visibility and Management Leader (DWP Mobility)

Engagement Overview

We are is seeking an experienced Mobility Asset Visibility and Management Leader who will serve as the primary owner for the mobility asset ecosystem. This role is responsible for driving end-to-end visibility, ensuring data integrity, and establishing a rigorous governance framework. You will act as the bridge between technical operations and business value, optimizing lifecycle management and ensuring 100% compliance across all mobility assets.

The engagement requires a high degree of autonomy, independent decision-making, and subject matter expertise in Enterprise Mobility within a global, multi-vendor (MSP) environment.

Core Accountabilities & Responsibilities

Strategic Asset Visibility & Data Integrity

• Defect Management: Lead the identification and remediation of data defects, categorized by:

  • Completeness: Ensuring all assets are registered, accounted for, and tracked.

  • Correctness: Validating data accuracy (ownership, asset state).

  • Compliance: Ensuring assets meet naming schema, have created relation and are not duplicated.

• CMDB Governance: Act as the ultimate authority for ServiceNow mobility data, enforcing strict auditing protocols and process controls.

Lifecycle & Service Optimization

• Lifecycle Management: Own the strategy for mobility assets from "procure-to-retire," including refresh cycles, reclamation, and inventory health.

• Service Optimization: Analyze usage and performance trends to identify cost-saving opportunities and service delivery improvements.

• Catalog Management: Oversee the mobility service catalog, ensuring offerings are standardized, current, and aligned with business needs.

Audit, Reporting & Gap Analysis

• Gap Analysis: Conduct regular audits to identify disconnects between asset management processes, physical inventory, and documentation.

• Performance Reporting: Translate complex data into actionable leadership dashboards that highlight risks, compliance status, and operational health.

• Documentation: Maintain the "source of truth" for asset management workflows and standard operating procedures (SOPs).

Collaboration & Influence

• Lead through influence in a global, multicultural environment across sourcing, finance, legal, IT, and business teams.

• Provide mentorship and technical leadership to internal staff, MSP resources, and dotted-line contributors as part of service delivery (non-people-manager role).

Deliverables

1. Governance & Data Integrity Framework

   • Mobility Asset Defect Dashboard: A recurring, automated report identifying asset data health, segmented by Completeness, Correctness, and Compliance.

   • CMDB Audit Roadmap: A defined quarterly audit schedule to validate physical assets against ServiceNow records, including documented reconciliation logs for all discrepancies.

   • Process Documentation Suite: A comprehensive library of Standard Operating Procedures (SOPs) for asset lifecycle management, including decommissioning and reclamation protocols.

2. Lifecycle & Financial Optimization

   • Asset Lifecycle Optimization Plan: A proactive refresh and retirement strategy that minimizes "zombie" assets and maximizes the utilization of current mobility hardware.

   • Cost/Utilization Trend Reports: Monthly analyses highlighting service optimization opportunities, including unused lines, underutilized devices, and hardware standard-compliance.

3. Strategic Reporting & Gap Analysis

   • Asset Management Gap Analysis Report: A formal periodic report identifying systemic gaps in current processes, documentation, and tooling, accompanied by recommended corrective actions.

   • Leadership KPI Scorecard: A high-level executive view presenting mobility asset health, compliance status, and operational efficiency metrics.

   • Vendor Performance Review: A structured assessment of vendor delivery against asset lifecycle SLAs, ensuring external partners adhere to internal governance requirements.

Required Qualifications

• Bachelor’s degree in Business, Computer Science, or equivalent professional experience.

• Proven experience in Mobility Process Management and IT Service Management (ITIL).

• Demonstrated success in managing contract lifecycles and performing complex audits.

• Strong understanding of enterprise IT mobility systems and compliance requirements.

• Excellent analytical skills with a focus on data accuracy and documentation maintenance.

• Strong working knowledge of Microsoft Office and ServiceNow.

Desired Experience & Attributes

Technical & Business Expertise

• Proven leadership experience in IT Asset Management (ITAM), specifically focusing on mobility and telecom infrastructure.

• Deep understanding of ITIL frameworks, with an emphasis on Configuration Management and Asset Management processes.

• Advanced proficiency in data visualization and reporting (e.g., ServiceNow reporting, Power BI, Advanced Excel) to drive accountability.

• Proactive, results-driven, and capable of operating with a high degree of autonomy.

Business Acumen

• Ability to translate technical data into business-relevant insights and process improvements.

• Proven balance of long-term strategy and short-term operational execution.

• Strong focus on cost discipline, quality, and business-aligned outcomes.

Engagement Style

• Ability to lead cross-functional teams, influence vendor behavior, and enforce process adoption across business units.

• Operates effectively in ambiguity with minimal supervision.

• Leads through expertise, collaboration, and influence rather than hierarchy.

• Proactive, customer-focused, and results-driven.