Mobility Process Expert (DWP Mobility)

Mobility Process Expert (DWP Mobility)

Engagement Overview

One of our client is seeking an experienced Mobility Process Expert (Contractor) to provide specialized oversight and governance for our mobility programs. This role acts as a process authority, accountable for ensuring the integrity of our contract data, the quality of our operational documentation, and the alignment of mobility transactions with internal policies.

The engagement requires a high degree of autonomy, independent decision-making, and subject matter expertise in Enterprise Mobility within a global, multi-vendor (MSP) environment.

Scope of Services

The contractor will be responsible for owning and delivering regional Enterprise Mobility services across their full lifecycle, including strategy execution, service delivery, financial governance, and continuous improvement.

Key Focus Areas

• Contract Management: Maintain a centralized repository of mobility agreements, ensuring accurate and up-to-date records of all contract start and end dates to facilitate proactive renewal and financial planning.

• Documentation & Governance: Perform comprehensive audits of existing mobility documentation, provide actionable improvement recommendations, and conduct regular cross-checks to ensure all activities are aligned with implemented processes and policies.

• Process Expertise: Serve as the primary subject matter expert for mobility transactions, ensuring all service requests and operational workflows adhere to standardized digital and business frameworks.

Scope of Services

• Contractual Integrity: Lead the tracking and maintenance of lifecycle dates for all mobility contracts.

• Audit & Compliance: Conduct ongoing audits of mobility documentation; identify gaps and implement process improvements.

• Process Alignment: Verify that all mobility transactions are executed in strict accordance with established policies and procedures.

• Operational Support: Support the broader regional mobility strategy by ensuring financial transparency, service billing validation, and accurate cost allocations.

• Continuous Improvement: Proactively identify opportunities to improve service quality, efficiency, and the end-user experience through process optimization.

Continuous Improvement & Innovation

• Champion Lean, Agile, and productivity best practices across mobility operations.

• Drive evolution of mobility services, including sensor enablement, mobility platforms, data visualization, and data-driven decision support.

• Proactively identify opportunities to improve service quality, efficiency, and user experience.

Collaboration & Influence

• Lead through influence in a global, multicultural environment across sourcing, finance, legal, IT, and business teams.

• Provide mentorship and technical leadership to internal staff, MSP resources, and dotted-line contributors as part of service delivery (non-people-manager role).

Deliverables

• A recurring "Expiration Alert" report that flags upcoming contract end dates at least 90 days in advance to prevent service gaps.

• An "Evidence of Compliance" file documenting that current transactions were executed in accordance with established processes and policies.

• A "Gap Analysis" report that identifies inconsistencies between current practices and internal policy, accompanied by a remediation plan.

• A monthly validation log showing that service requests, billing, and asset changes are verified against the defined process framework.

• A "Standard Operating Procedure" (SOP) library that is current, accessible, and signed off by relevant stakeholders.

Required Qualifications

• Bachelor’s degree in Business, Computer Science, or equivalent professional experience.

• Proven experience in Mobility Process Management and IT Service Management (ITIL).

• Demonstrated success in managing contract lifecycles and performing complex audits.

• Strong understanding of enterprise IT mobility systems and compliance requirements.

• Excellent analytical skills with a focus on data accuracy and documentation maintenance.

• Strong working knowledge of Microsoft Office and ServiceNow.

Desired Experience & Attributes

Technical & Business Expertise

• Ability to translate complex policy requirements into daily operational workflows.

• Strong attention to detail, particularly regarding contract terms and expiration management.

• Proactive, results-driven, and capable of operating with a high degree of autonomy.

Business Acumen

• Ability to align technical execution with business goals and strategic priorities.

• Proven balance of long-term strategy and short-term operational execution.

• Strong focus on cost discipline, quality, and business-aligned outcomes.

Engagement Style

• Operates effectively in ambiguity with minimal supervision.

• Leads through expertise, collaboration, and influence rather than hierarchy.

• Proactive, customer-focused, and results-driven.