Platform Architect – Print as a Service

The Platform Architect – Print as a Service (PaaS) is responsible for the overall technical ownership of the Print as a Service platform. This role ensures effective governance, lifecycle management, and continuous service improvement to deliver a secure, scalable, and reliable print service aligned with business objectives.

Key Responsibilities 

• Provide architecture leadership and technical ownership for the Print as a Service product and platform across business-as-usual operations and M&A initiatives.

• Define and maintain architecture standards, platform design principles, technical documentation, and product roadmaps.

• Ensure platform governance, including compliance with security, operational, and enterprise standards.

• Manage the lifecycle of platform components, including fleet optimization, software upgrades, and firmware patching.

• Drive continuous service improvement through performance monitoring, issue resolution, and operational optimization.

• Partner with cross-functional teams, vendors, and stakeholders to support platform stability and strategic development.

• Lead automation of printer provisioning, software deployment, and telemetry monitoring.

• Leverage AI-driven capabilities to enhance automation, monitoring, and continuous service improvement.

• Lead Print as a Service team engagement during critical incident bridge calls.

Qualifications 

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

• 5+ years of experience in systems engineering, solution architecture, platform engineering, or a related technical role.

• Demonstrated experience providing technical ownership for enterprise platforms or managed service products.

• Strong knowledge of platform governance, architecture standards, lifecycle management, and operational support models.

• Experience managing software upgrades, firmware patching, system integrations, and platform stability in a production environment.

• Proven ability to drive continuous service improvement through monitoring, incident management, and operational optimization.

• Experience working with cross-functional teams, external vendors, and business stakeholders.

• Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences.

• Demonstrated analytical, problem-solving, and decision-making skills.

Preferred 

• Experience supporting Print as a Service, Managed Print Services, endpoint/device management, or similar service-based technology platforms.

• Experience with M&A initiatives, including platform integration, separation planning, or transition support.

• Familiarity with enterprise architecture governance and change management processes.

• Experience with automation of provisioning, software deployment, and telemetry/monitoring solutions.

• Exposure to AI-enabled operations, predictive analytics, or intelligent automation in service management environments.

• Knowledge of IT service management frameworks such as ITIL, including major incident and problem management practices.

• Experience working in cloud-connected, hybrid, or globally distributed enterprise environments.

• Familiarity with cybersecurity, compliance, and enterprise operational standards.

• Relevant certifications in architecture, cloud platforms, systems engineering, ITIL, or project delivery are a plus.