Senior Functional Lead – Veeva CRM & Commercial Operations

We are a rapidly growing consulting firm dedicated to helping life sciences organizations optimize their commercial operations through innovative technology solutions. By combining deep industry expertise with cutting-edge platforms like Veeva Commercial Cloud, we empower pharmaceutical, biotech, and animal health companies to improve efficiency, drive compliance, and create meaningful customer engagement.

As we expand our Veeva services practice, we are seeking a Senior Functional Lead – Veeva CRM & Commercial Operations to join our team. This role offers the opportunity to lead complex, global initiatives that transform the way life sciences companies manage their CRM systems, execute field operations, and drive customer engagement strategies.

• Lead Veeva CRM Implementations & Enhancements:
  Oversee the functional design, configuration, and deployment of Veeva CRM, Events Management, Approved Email, Engage, Network and related modules to support commercial objectives.

• Define Business & Solution Requirements:
  Conduct workshops with global and regional business teams to capture requirements for commercial processes, workflows, and CRM configurations.

• Functional Leadership & Documentation:
  Own all functional deliverables, including business process flows, solution blueprints, and configuration specifications.

• Commercial Data & CRM Expertise:
  Provide guidance on CRM data models, hierarchies, affiliations, and operational data structures to ensure accurate reporting, analytics, and compliance.

• Stakeholder Engagement:
  Act as a trusted advisor to commercial, medical, and compliance teams, translating business needs into scalable, compliant solutions.

• Testing & Deployment Oversight:
  Lead User Acceptance Testing (UAT) strategy and execution, manage go-live readiness, and support post-implementation stabilization.

• Compliance & Governance:
  Ensure solutions align with regulatory frameworks such as GDPR, HIPAA, and industry transparency standards.

• Continuous Improvement:
  Partner with clients to define roadmaps, manage releases, and identify opportunities for ongoing process and technology optimization.

• Candidates must be based in Europe and have the legal right to work. Visa sponsorship is not provided.

• 8+ years of experience delivering commercial technology solutions in the life sciences industry.

• 5+ years of hands-on experience with Veeva CRM Suite, including at least two full-cycle implementations.

• Strong knowledge of commercial operations processes and CRM data models, with a focus on field force management and multichannel engagement.

• Proven ability to lead workshops, influence stakeholders, and align diverse global teams.

• Familiarity with system integration strategies, particularly with ERP (e.g., SAP) and analytics platforms.

• Nice to have - Veeva certifications (e.g., Veeva CRM, Veeva Vault Platform, Vault CRM, Veeva Network).

• Consulting experience with pharmaceutical, biotech, or animal health clients.

• Understanding of medical affairs workflows and compliance-driven business processes.

• Experience working in Agile or hybrid project delivery models with distributed global teams.

Soft Skills:

• Strong communication and facilitation skills for senior stakeholder engagement.

• Strategic thinker with the ability to influence decisions at leadership levels.

• Comfortable managing priorities in fast-paced, complex project environments.

  
  

• High-Impact Work: Lead global projects that transform how life sciences organizations operate and engage with healthcare professionals.

• Career Growth: Opportunities to advance into strategic leadership roles within our expanding Veeva-focused practice.

• Collaborative Team Culture: Work alongside a diverse, talented team of industry and technology specialists.

• Flexible Work Model: Remote-first, with opportunities for travel to client sites as needed.

• Comprehensive Benefits: Competitive salary, learning & development budget, and strong work-life balance.